Privacy Policy

Last updated: [DATE]

Who We Are

This website is operated by [LAW FIRM NAME] ("Accident Claims Scotland"), regulated by the Law Society of Scotland. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

When you submit an enquiry through our website, we collect:

• Your name
• Contact details — phone number, email address
• Your postcode
• Details of your accident or injury
• Any other information you choose to provide

We also collect basic technical data (IP address, browser type, pages visited) through cookies.

How We Use Your Data

We use your personal data to:

• Respond to your enquiry and assess whether we can assist with your claim
• Provide legal services if you instruct us
• Comply with legal obligations

We do not sell your personal data to third parties. We do not share your data with marketing companies. Data shared with third parties is limited to what is necessary for us to provide legal services — for example, medical agencies for expert evidence.

Legal Basis for Processing

We process your data on the basis of:

• Your consent — for initial enquiries
• Performance of a contract — if you instruct us as your solicitor
• Legal obligation — where required by law or regulatory requirements

Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected, and in compliance with our professional obligations and regulatory requirements. For clients who instruct us, files are typically retained for [PLACEHOLDER PERIOD] following the conclusion of their matter.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [FIRM EMAIL ADDRESS].

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For data protection queries: [FIRM EMAIL ADDRESS] or [FIRM PHONE NUMBER].