Complaints Procedure

Our Commitment to Client Care

[LAW FIRM NAME] is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you so that we can try to resolve the issue.

How to Make a Complaint

In the first instance, please contact:

• [COMPLAINTS PARTNER NAME] — [COMPLAINTS PARTNER EMAIL]
• By post: [FIRM ADDRESS]
• By telephone: [FIRM PHONE NUMBER]

Please provide your name, matter reference number, a clear description of your complaint and the outcome you are seeking. We will acknowledge receipt of your complaint within [X] working days.

Our Complaints Process

• We will acknowledge your complaint within [X] working days
• We will investigate your complaint and respond substantively within [X] weeks
• If your complaint cannot be resolved internally, we will tell you the outcome and your further options

Law Society of Scotland

[LAW FIRM NAME] is regulated by the Law Society of Scotland. If you are not satisfied with our response to your complaint, you may refer the matter to the Scottish Legal Complaints Commission (SLCC):

• Scottish Legal Complaints Commission, The Stamp Office, 10-14 Waterloo Place, Edinburgh EH1 3EG
• Telephone: 0131 201 2130
• Website: scottishlegalcomplaints.org.uk

The SLCC handles complaints about the service provided by Scottish solicitors. Complaints about professional conduct are referred to the Law Society of Scotland.

Regulatory Information

[LAW FIRM NAME] is authorised and regulated by the Law Society of Scotland. [Law Society of Scotland Membership Number].